Airport Customer Service Manager Job at American Airlines, Phoenix, AZ

  • American Airlines
  • Phoenix, AZ

Job Description

American Airlines seeks a Customer Service Manager to lead Airport Customer Care teams, ensuring safe, efficient, and high-quality service at the terminal and gates. You will supervise agents, manage staffing and schedules, monitor performance metrics, and resolve complex customer issues, including delays and disruptions. Partner closely with airport and operations teams to uphold safety, compliance, and on-time performance. Drive a culture of inclusion, teamwork, and continuous improvement while coaching staff, delivering feedback, and supporting change in a fast-paced, 24/7 environment.

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