Airport Customer Service Manager Job at American Airlines, Saint Paul, MN

  • American Airlines
  • Saint Paul, MN

Job Description

American Airlines seeks a Customer Service Manager for Airport Customer Experience to lead front-line teams delivering safe, efficient, and exceptional service across check-in, boarding, and arrivals. In this fast-paced, on-site airport role, you will manage daily operations, resolve service disruptions and customer escalations, and coordinate with flight and ramp teams to support on-time departures. You will hire, train, schedule, and coach agents, track performance metrics, and drive continuous improvement while promoting safety, teamwork, inclusion, and service excellence in a global airline environment.

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