Job Description

Job Description

Job Description

The Inside Sales Specialist provides sales support through proactive customer outreach, lead qualification, takeoff and estimating assistance, quote preparation, and ongoing support for distributors, contractors, suppliers, and internal sales teams. This role helps drive brand awareness and sales growth by managing incoming leads, coordinating product education and customer follow-up, completing accurate roofing and siding quotes, and ensuring customer activity is properly documented in NetSuite/CRM.

Working closely with the Regional Manager, Business Development Managers, Customer Service Representatives, and cross-functional teams, this position supports a seamless customer experience by responding to product, installation, warranty, sample, and quote-related inquiries. The ideal candidate is organized, customer-focused, comfortable using sales tools and systems, and able to develop strong product knowledge to support EDCO’s exterior building material solutions.

  Essential Duties & Key Responsibilities:

  Proactive Customer Outreach :

• Provide proactive sales support within assigned region(s) by calling distributors, contractors, and prospective customers to generate interest, strengthen brand awareness, and identify new sales opportunities.
• Set up meetings, appointments, product education sessions, and training to support customer engagement and help drive sales growth in assigned territories.
• Manage and qualify incoming leads from website, phone, tradeshow, email, and other sources using the established lead qualification cadence; track lead status, document activity, coordinate sample orders, and provide warm handoffs to the appropriate Regional Manager or Business Development Manager.

Pre-Sales Support :

• Assist in qualifying leads and identifying customer needs by effectively communicating with distributors, contractors, suppliers, and homeowner inquiries, providing appropriate support or routing requests to the correct internal team member.
• Complete and revise roofing and siding takeoffs, material lists, estimates, and quotes using Blueprint, HOVER, EagleView, Roofer, supplied customer lists, and other tools; ensuring estimates are accurate, documented, and include appropriate field verification language.
• Support the sales team by providing necessary data and insights to prepare for customer meetings and presentations.
• Provide ongoing support to the Regional Manager, Business Development team, Customer Service team, in-person contractors, and phone inquiries by assisting with product questions, installation questions, warranty inquiries, material lists, expedited sample requests, and other sales support needs.
• Track and report on sales metrics, lead progress, and quote activity to provide transparency and feedback for continuous improvement.

NetSuite/CRM Management :

• Accurately log all customer-facing activity in NetSuite/CRM, including lead qualification activity, emails, phone calls, sample orders, takeoff requests, opportunities, quotes, customer communications, and important information for the Business Development team.
• Regularly update and manage the sales pipeline, ensuring data accuracy and alignment with sales objectives.

  Collaboration :

• Work cross-functionally with sales, marketing, customer service, shipping, product, and operations teams to ensure customer requests are handled efficiently and the overall customer experience is seamless.
• Participate in regular sales meetings and strategy sessions to continuously improve sales processes and tactics.
• Monitor and distribute inbound sales office communications, including calls and shared emails, ensuring customer requests are directed to the appropriate person and handled in a timely manner.
• Maintain warranty-related tracking and support by updating active warranty customer information and providing registered warranty job details to sales representatives as requested.
• Provide backup support for other regions as needed to ensure consistent customer coverage and timely response to sales support needs.

Qualifications:

• Minimum of one year of experience in inside sales, sales support, customer service, lead generation, estimating, construction products, building materials, or a related role preferred.
• Excellent communication skills to effectively interact with customers, understand their needs, and provide clear and concise responses.
• Strong interpersonal skills to build good relationships with customers.
• Problem-solving skills to understand the nature of a customer’s issue and work efficiently to resolve it.
• Strong product knowledge, or the ability and willingness to quickly develop product knowledge, including EDCO’s siding, roofing, soffit, rainware, and related exterior building material solutions.
• Ability to multitask, handling several customer inquiries at once while maintaining a high level of service.
• Good organizational skills to keep track of customer interactions, transactions, and any follow-up actions needed.
• Computer literacy and comfort learning and using sales, estimating, tracking, and customer management tools, including NetSuite/CRM, Excel, Teams tracking spreadsheets, Blueprint, HOVER, EagleView, Roofer, and other relevant software.

  About EDCO Products

Headquartered in Hopkins, Minnesota, EDCO Products Inc. is one of the largest privately held manufacturers of pre-finished exterior building materials in the United States. EDCO designs and manufactures a full line of siding, roofing, soffit, and rainware products. It has established distributor partnerships across the United States and Canada.

For over 75 years, EDCO has continued to set the standard for quality, service, and innovation. Every employee contributes to our success. Know you will be challenged and rewarded – and success is shared because we’re in it together. EDCO is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Learn more about us by visiting Glassdoor, Facebook, Twitter, Instagram, Pinterest, LinkedIn, or 

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